At RailOne.app, your privacy is a top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website or mobile application.
1. Who We Are
RailOne.app is a unified Indian Railways app developed by CRIS (Centre for Railway Information Systems) under the Ministry of Railways, Government of India. It provides services such as train ticket booking, live train tracking, food ordering, complaint filing (Rail Madad), and refund requests.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
- Name, mobile number, email address
- Aadhaar/ID (if required for verification)
- User login credentials
- Payment and transaction details
b. Device Information
- IP address, browser type, OS
- Device identifiers (for mobile)
- Location (if permitted)
c. Usage Data
- Services accessed
- Booking history
- App navigation behavior
3. How We Use Your Information
We use your data to:
- Provide core app functionalities (ticket booking, train tracking, refunds, etc.)
- Personalize your experience
- Process payments securely
- Notify you about bookings, changes, or disruptions
- Respond to your queries or complaints
- Improve app performance and services
4. Data Sharing & Disclosure
We do not sell your personal data.
Your data may be shared with:
- Indian Railways departments for service fulfillment
- Payment gateways for processing transactions
- Authorized vendors (e.g., food partners)
- Law enforcement or regulatory bodies, if required
5. Cookies and Tracking
We may use cookies or similar technologies to improve your experience on the website and app. You can control cookie preferences through your browser settings.
6. Data Security
We implement industry-standard encryption and security practices to protect your personal data. However, no digital system is 100% secure.
7. Your Rights
You may:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Contact us regarding data concerns or complaints
To exercise your rights, please email us at: [Insert Contact Email]
8. Children’s Privacy
RailOne.app is not intended for use by children under the age of 13. We do not knowingly collect data from minors without guardian consent.
9. Third-Party Links
Our app may contain links to third-party platforms (e.g., food vendors or payment gateways). We are not responsible for their privacy practices.
10. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted here with the updated effective date.
11. Contact UsIf you have questions about this Privacy Policy, please contact us at:
🌐 https://railone.app
Effective Date: [01/07/2025]