How to Order Food in the RailOne App

Traveling by train is a unique experience in India. While enjoying the scenic views and relaxing in your seat, food becomes an essential part of the journey. With the rise of digital services, ordering food on trains has become easier and more efficient. One such service is the RailOne app, which allows passengers to order delicious meals from a wide range of partner restaurants across various stations in India. In this article, we’ll walk you through the entire process of ordering food using the RailOne app, from downloading it to receiving your meal at your seat.

What is RailOne?

RailOne is a dedicated food delivery app for train passengers in India. It connects travelers with popular restaurants and food outlets at major railway stations. The app offers a wide range of food choices including North Indian, South Indian, Chinese, fast food, and even Jain meals. With RailOne, you can pre-order your favorite food and have it delivered directly to your seat without stepping off the train.

Step-by-Step Guide to Ordering Food Using the RailOne App

1. Download and Install the App

To begin, you’ll need to download the RailOne app from the Google Play Store or Apple App Store. Search for “RailOne – Order Food in Train” and install the official app. Make sure to allow necessary permissions so the app can function properly.

2. Register or Log In

Once the app is installed, open it and register using your mobile number or email ID. You will receive an OTP for verification. After successful login, you can start using the app.

3. Enter Your Train Details

RailOne requires your PNR number to check your train route and upcoming stations. Simply enter your 10-digit PNR number, and the app will fetch all relevant train information, including the stations where food delivery is available.

4. Choose Your Delivery Station

Based on your train route, the app will show you a list of upcoming stations where RailOne can deliver food. You can choose the station where you would like your meal delivered. It’s usually recommended to select a station that is at least 30–60 minutes ahead, giving the restaurant enough time to prepare and deliver the food.

5. Browse Menus and Select Food

Once you select the delivery station, you will see a list of restaurants available at that station. You can browse through their menus, cuisine types, and prices. Some outlets also offer combo meals and special thalis tailored for train travelers. Add your preferred dishes to the cart.

6. Customize Your Meal (Optional)

If you have any dietary preferences—such as Jain food, low spice, or extra condiments—you can often mention it in the special instructions box during checkout.

7. Proceed to Checkout

After adding your food items to the cart, go to the checkout page. Here, you’ll be shown a summary of your order, the total cost including delivery charges (if any), and your seat/coach details (auto-filled from your PNR). Ensure all the details are correct.

8. Make Payment

RailOne offers multiple payment options:

UPI (Google Pay, PhonePe, Paytm, etc.)
Debit/Credit Card
Net Banking
Cash on Delivery (only at selected stations)

Choose your preferred payment method. Online payments are usually smoother and recommended for a contactless experience.

9. Order Confirmation

Once your payment is processed, you’ll receive an SMS and email confirmation with your order ID and estimated delivery time. You can also track the status of your order in real-time through the app.

10. Receive Your Food at Your Seat

When the train reaches the selected station, a delivery executive will board the train and deliver your order directly to your seat. You don’t need to step out or worry about missing the train.

Key Features of the RailOne App

Wide Coverage: Available across 100+ major stations in India.
Multiple Cuisines: Offers North Indian, South Indian, Chinese, Fast Food, and more.
Timely Delivery: Real-time tracking and timely delivery to your seat.
Cashless Options: Multiple digital payment methods available.
Hygienic Meals: Partnered with FSSAI-approved restaurants ensuring food safety.
Jain and Custom Meals: Options for no-onion, no-garlic meals for religious or dietary needs.

Tips for a Smooth Food Ordering Experience

Order Early: Place your order at least an hour in advance to ensure timely delivery.
Check Train Timings: Sometimes trains may run ahead or behind schedule. Use live train tracking to choose the best delivery station.
Use Offers and Coupons: RailOne occasionally provides discounts, so check for active promo codes during checkout.
Avoid Over-ordering: Train compartments have limited space. Order just enough to keep your journey comfortable and clean.
Stay Available at the Time of Delivery: Be alert and ready to receive the delivery when the train arrives at the chosen station.

Why Use RailOne Over Pantry Car Food?

Better Taste: Meals from reputed restaurants often taste better than generic pantry food.
More Variety: You get to choose what you like, from local dishes to international cuisines.
Greater Hygiene: Partnered outlets are inspected and regulated for hygiene standards.
Transparent Pricing: You can see prices upfront without surprise charges.

Common Issues and How to Resolve Them

Train Delayed: If your train is running significantly late, update your order via customer support. You can also request delivery at the next station.
Wrong Seat Info: Double-check your coach and seat number during order placement.
Missed Delivery: If you miss your delivery, contact RailOne’s support immediately. Refunds are generally provided in such cases depending on the situation.

Final Thoughts

Ordering food in trains has never been easier, thanks to apps like RailOne. With just a few taps, you can enjoy restaurant-style meals while traveling without worrying about quality or time constraints. Whether you’re on a long-distance trip or a short journey, the RailOne app makes food ordering smooth, reliable, and satisfying. It eliminates the hassle of carrying homemade food or relying on limited pantry car options.

So next time you plan a train journey, don’t forget to download RailOne and order your favorite meal directly to your seat. Happy traveling and happy eating!