Long train journeys in India often come with a common challenge: finding hygienic, tasty, and timely meals. Pantry cars may not always meet expectations, and rushing to station vendors can be inconvenient. RailOne’s food delivery service solves this problem by letting travelers order meals online and get them delivered directly to their train seats.
Here’s a complete guide for new users on how to order food through RailOne, along with benefits, tips, and frequently asked questions.
Why Choose RailOne for Food Delivery on Trains?
Thousands of passengers prefer RailOne for onboard meal services due to the following advantages:
- Seat Delivery: Hot meals delivered directly to your seat.
- Wide Range of Cuisines: North Indian, South Indian, Chinese, fast food, snacks, beverages, and regional specialties.
- Trusted Restaurants: Only FSSAI-approved partners ensure hygienic and safe meals.
- Cashless Payments: Pay via UPI, debit/credit cards, net banking, or RailOne’s R Wallet.
- Flexible Ordering: Pre-book meals in advance or order during your journey.
- 24/7 Support: Customer assistance available throughout the trip.
Step-by-Step Guide: Ordering Food on RailOne
Step 1: Download and Open RailOne App
- Available on Google Play Store and Apple App Store.
- Log in using your registered mobile number, email, or social account.
Step 2: Access the Food Section
- Tap “Order Food” on the home screen to begin.
Step 3: Enter Journey Details
- Provide your PNR number or manually enter train number and travel date.
- This ensures the app identifies your route and delivery stations accurately.
Step 4: Select Delivery Station
- View the stations where meal delivery is available.
- Choose your preferred stop for meal delivery.
Step 5: Browse Menus and Restaurants
- Explore partner restaurants and menu categories:
- Veg/Non-Veg Meals
- Thalis & Combos
- Snacks & Beverages
- Regional Specialties
- Check ratings, reviews, and prices before selecting dishes.
Step 6: Add Items to Cart
- Confirm dish quantities and add them to your cart.
Step 7: Make Payment
- Pay via UPI, debit/credit card, net banking, R Wallet, or Cash on Delivery (available at select stations).
Step 8: Receive Meals at Your Seat
- Orders are freshly prepared and delivered to your seat at the selected station.
- Keep your phone active and show your order ID if requested.
Benefits of Ordering Food via RailOne
- Convenience: No need to leave your seat or rush at stations.
- Variety: Multiple cuisines and trusted restaurant partners.
- Hygiene: FSSAI-certified outlets ensure food safety.
- Timely Delivery: Meals arrive as the train reaches your station.
- Flexible Payments: Online or Cash on Delivery options.
- Group Orders: Perfect for families or large groups traveling together.
Tips for a Smooth Ordering Experience
- Place orders 1–2 hours before your delivery station.
- Double-check your PNR and coach details.
- Keep your phone active for delivery coordination.
- For late-night travel, confirm 24/7 availability at your station.
- Use R Wallet for faster checkout, especially during peak hours.
Common Issues and How to Solve Them
| Issue | Solution |
|---|---|
| Order not delivered | Delivery may be shifted to the next station if the train is delayed. |
| Food not as expected | Raise a complaint in the app for replacement or refund. |
| Payment deducted but order not confirmed | Refresh “My Orders.” If unresolved after 10 minutes, contact RailOne support with transaction ID. |
FAQs About RailOne Food Orders
1. Do I need a PNR to order food?
Yes, it ensures delivery to your correct coach and seat.
2. Can I order food for Tatkal tickets?
Yes, as long as the PNR has been generated.
3. What happens if the train is late?
RailOne adjusts delivery timing or shifts it to the next station.
4. Is Cash on Delivery available?
Yes, but only at select stations.
5. Can I cancel an order?
Yes, up to 1 hour before delivery. Refunds are processed instantly to your R Wallet or payment method.
Real-World Scenario
Imagine traveling from Delhi to Chennai on a 24-hour train. You’re hungry, but the pantry car menu is limited. Using RailOne, you order a fresh North Indian thali from a trusted restaurant in advance. As the train arrives at Nagpur, the meal is delivered directly to your seat—hot, hygienic, and on time. No rushing, no compromises.
Final Word
RailOne’s food delivery service transforms train journeys by offering hot, hygienic meals delivered directly to your seat. With multiple cuisines, trusted restaurant partners, flexible payment options, and real-time delivery tracking, RailOne ensures a comfortable and stress-free travel experience for all passengers.