Welcome to RailOne.app, a unified Indian Railways application developed by CRIS (Centre for Railway Information Systems) under the Ministry of Railways, Government of India.
By accessing or using RailOne.app (the “App”) or the website https://railone.app (the “Website”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. Use of the App
RailOne is designed to provide a range of services including:
- Booking reserved and unreserved train tickets
- Live train tracking
- Food ordering during travel
- Complaint registration (Rail Madad)
- Refund management
- Profile and booking management
You agree to use these services only for lawful purposes and in accordance with these Terms.
2. User Account
To access most services:
- You must register or log in using valid credentials.
- You are responsible for maintaining the confidentiality of your login information.
- You agree to provide accurate and complete information.
- Any misuse, impersonation, or unauthorized access may lead to account suspension or termination.
3. Payments & Refunds
- All payments made through the app are securely processed by authorized payment gateways.
- Refunds for canceled tickets or failed transactions are subject to Indian Railways’ policies and timelines.
- R-Wallet usage must comply with applicable guidelines and balances are non-transferable.
4. Third-Party Services
The app may include links or integrations with third-party services (e.g., food vendors, payment providers). RailOne is not responsible for the content, accuracy, or practices of any third-party service.
5. Data Privacy
Your personal information is collected and used as described in our Privacy Policy. By using RailOne, you consent to the collection and use of information as per the policy.
6. Intellectual Property
- All content, logos, design, and software on RailOne.app are the property of CRIS and the Ministry of Railways.
- You may not copy, reproduce, or redistribute any part of the app or website without prior written consent.
7. User Conduct
You agree not to:
- Use the app for fraudulent or illegal activities
- Harm or disrupt the operation of the platform
- Interfere with other users’ access or security
Violation of these rules may lead to legal action and access termination.
8. Limitation of Liability
RailOne and CRIS are not liable for:
- Any indirect, incidental, or consequential damages
- Service disruptions due to technical issues or force majeure events
- Errors in train schedules or availability due to external data dependencies
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated “Effective Date.”
10. Governing Law
These Terms are governed by the laws of India. Any disputes arising shall fall under the jurisdiction of the courts in New Delhi, India.
11. Contact Information
For any questions or concerns regarding these Terms, please contact:
🌐 https://railone.app
Effective Date: [01/07/2025]